Return & Refund Policy
Last updated: April 2026
We take great pride in the quality of every Zolavie product. Please read our return policy carefully before purchasing.
Return Window
We accept returns within 7 days of delivery. Requests received after 7 days of the confirmed delivery date will not be accepted under any circumstances.
Return Eligibility
To be eligible for a return, items must meet ALL of the following conditions:
- Item is unused and unworn
- Item is in original condition with no signs of use, wear, scuffing, or damage
- Item is in its original packaging with all tags and accessories included
- Item was purchased at full price (see Sale Items policy below)
We photograph and inspect all returned items upon receipt. Zolavie reserves the right to refuse a return or reduce the refund amount if the item shows any signs of use, wear, damage, or does not meet the above conditions.
How to Initiate a Return
- Email hello@zolavie.com within 7 days of delivery with your order number and reason for return
- Wait for return authorization — do not ship items back without authorization
- Once approved, ship the item back using a trackable shipping method
- Email your return tracking number to hello@zolavie.com
Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method as we are not responsible for lost return packages.
Refunds
All approved returns are refunded as store credit only. Store credit does not expire and can be used on any future Zolavie purchase.
Store credit will be issued within 5 business days of receiving and inspecting your return. You will receive an email confirmation with your store credit code.
We do not issue refunds to original payment methods.
Sale Items
All sale and discounted items are final sale and are not eligible for return or exchange under any circumstances.
Damaged or Defective Items
If you receive an item that is damaged or defective, please email hello@zolavie.com within 48 hours of delivery with photos of the damage. We will replace defective items at no cost to you. This does not apply to damage caused by use or mishandling after delivery.
Questions?
Contact us at hello@zolavie.com or:
Zolavie 2807 Allen St, Unit #A5127 Dallas, TX 75204