Shipping Policy
Last updated: April 2026
Thank you for shopping with Zolavie. Here’s everything you need to know about how we ship your order.
Processing Time
Orders are processed and shipped within 3 business days of purchase. If an item is on backorder or needs to be sourced from our supplier, processing time extends to approximately 2 weeks. Backordered items are clearly marked on the product page before you purchase so there are no surprises.
If your order contains both in-stock and backordered items, we will ship available items first and send backordered items as soon as they arrive unless you request otherwise.
Shipping Carrier
We ship all domestic orders via USPS. Once your order ships you will receive a confirmation email with your tracking number.
Domestic Shipping (United States)
We offer free standard shipping on all orders within the contiguous United States. No minimum order required.
Estimated delivery time after shipment: 3–7 business days depending on your location.
International Shipping
At this time we ship to US addresses only. We hope to offer international shipping in the future — sign up for our email list to be notified when this changes.
Order Tracking
Once your order ships you will receive an email with your USPS tracking number. You can track your package at usps.com or directly through the tracking link in your shipping confirmation email.
Lost or Damaged Packages
If your package is lost in transit or arrives damaged, please contact us at hello@zolavie.com within 5 business days of the expected delivery date and we will work with you to resolve the issue.
Questions?
Contact us at hello@zolavie.com or:
Zolavie 2807 Allen St, Unit #A5127 Dallas, TX 75204